Ashford Personnel and Solutions Limited
- Home care
- Dementia care
- Registered since 2018
- South Ashford, Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
165 of 212
rated home care services in Kent are rated Good, like this one.
Ashford Personnel and Solutions Limited: inspection record
Rated Good in December 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Care Serene Ltd Not yet rated, 0.2 miles away
- RI Royalcare Ashford Requires improvement, 0.4 miles away
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- RI Dependable Homecare LTD Requires improvement, 0.7 miles away
- – Dream Care Ltd Not yet rated, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 1 December 2021. Quoted under the Open Government Licence.
Ashford Personnel and Solutions is an agency which provides care and support to people living in two supported living schemes and in their own homes. The service is currently supporting 19 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service is currently supporting four people with personal care with Learning Disabilities, Mental Health needs and physical limitations.
What inspectors found
People we spoke with told us they feel safe in their homes with support from Ashford Personnel and Solutions. Staff had been recruited safely and were trained in different social and health conditions to provide effective care and there were suitable numbers to ensure all people's needs could be met. Staff assisted people to manage their homes and ensure they were clean and tidy, and staff supported people to minimise the risk of infections and stay as safe as possible during the COVID- 19 pandemic.
Read the rest of CQC's summary
Systems and processes in place were relevant and appropriate and enabled the registered manager to have oversight of the quality of support being provided. The registered manager had an open approach to learning lessons from things which may have gone wrong and communicated these to staff to minimise the risk of reoccurrence.
People had comprehensive care and support plans which had been developed with them and key health and social care professionals involved in their support. These plans were personal and only contained relevant and appropriate information staff needed to support people they way they wished to be supported. Care plans were fluid and were changed and adapted based on what people wished to achieve. People were supported to do things which were important to them such as volunteering roles or shopping.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Right support: • Model of care and setting maximises people's choice, control and independence Right care: • Care is person-centred and promotes people's dignity, privacy and human rights Right culture:
• Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives
The registered manager had a visible presence in the service where people lived. The registered manager told us they choose to work there instead of the main office so people can see them whenever they need to. People we spoke with were complimentary about the registered manager and one described the registered manager as their next of kin. We were told the registered manager was always available and supportive and people felt confident concerns raised would be dealt with promptly and correctly.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Paul Kanja
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 1 December 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 10398652 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Ashford Personnel and Solutions Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ashford Personnel and Solutions Limited.
- When was Ashford Personnel and Solutions Limited last inspected?
- The Care Quality Commission's latest rating for Ashford Personnel and Solutions Limited was published on 1 December 2021.
- Who runs Ashford Personnel and Solutions Limited?
- Ashford Personnel and Solutions Limited is run by Ashford Personnel and Solutions Limited.
- What is Ashford Personnel and Solutions Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 December 2021.
Contact
- Phone
- 01233 877400
- Address
- First Floor (Left), 47-49 Whitfeld Road, Ashford, TN23 7TS Map (opens Google Maps)
Compare nearby
- – Care Serene Ltd Not yet rated, 0.2 miles away
- RI Royalcare Ashford Requires improvement, 0.4 miles away
- G Ultima Care and Nursing Good, 0.6 miles away
- RI Dependable Homecare LTD Requires improvement, 0.7 miles away
- – Dream Care Ltd Not yet rated, 0.9 miles away