Dependable Homecare LTD

The registered manager did not have an effective system in place to ensure care plans and risk assessments were up to date and held accurate information. The registered manager had not ensured staff had read and were aware of the content of the care plans and risk assessments. Staff had told us they had not seen any risk assessments, however, knew people well and how to support them.

People and their relatives told us they were happy with the care and support they received. One relative told us, "[Relative] is always very happy with the carers." Staff knew people well and understood their health concerns. Staff told us they knew how to support people who had a catheter or who were prone to pressure sores.

The registered manager regularly sought feedback from people and their relatives. The registered manager also told us this feedback would be given to staff as part of their continued learning.

People were kept safe from the risk of harm and abuse. People's medicines were given on time and people were supported with medicines in the way they chose.

Staff had undertaken training relevant to their role to ensure they could support people effectively and appropriately. Staff worked well with other organisations and professionals such as district nurses.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff new people well and how they wanted to be supported. People and their relatives told us staff were caring and kind. Staff supported people to be independent and ensured they promoted people's choices and preferences.

Peoples care plans contained personal information such as their life history and hobbies. End of life care planning was discussed where appropriate with people and their relatives.