Altimate Care Services UK Ltd

Altimate Care Services UK Ltd is a domiciliary care agency and is based in the London Borough of Havering. The service provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People felt safe when staff visited them. There were systems to reduce the risk of abuse and to assess and monitor potential risks to people who used the service. The recruitment procedures were thorough with appropriate checks undertaken before new staff members started working for the service. There were enough staff to meet their care and support needs. The provider had a system in place to record and monitor accidents and incidents. Medicines were managed in a safe way. People were protected from the risks associated with the spread of infection.

Systems were in place to assess people's needs before they started to use the service. Newly appointed staff completed an induction programme which included attending some training and shadowing experienced colleagues. Staff received regular training, and this equipped them to undertake their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people did not have the capacity to consent, the staff acted in accordance with legal requirements.