Utmostcare Limited
- Home care
- Dementia care
- Registered since 2021
- Aylesbury, Buckinghamshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
12 of 67
rated home care services in Buckinghamshire are rated Requires improvement, like this one.
Utmostcare Limited: inspection record
Rated Requires improvement in November 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Care & Carers - Buckinghamshire (Good, less than 0.1 miles away) and Bluebird Care Aylesbury (Good, 0.1 miles away).
Nearest home care services:
- G Care & Carers - Buckinghamshire Good, less than 0.1 miles away
- RI Helping Hands Aylesbury Requires improvement, 0.1 miles away
- G Bluebird Care Aylesbury Good, 0.1 miles away
- – LKEE Care Services Limited Not yet rated, 0.1 miles away
- G S&P Care Services Ltd Good, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 12 November 2022. Quoted under the Open Government Licence.
Utmostcare Limited is a service providing care and support to people in their own home. The service offered both regular daily visits to people receiving personal care and live-in staff members providing a 24-hour support service. At the time of the inspection the service was supporting 33 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were protected from the risk of abuse and people told us they felt safe. We found other risks to people using the service were not clearly identified and managed. We also identified concerns in relation to the safe management of medicines. Staff had access to sufficient supplies of personal protective equipment (PPE) and received training in infection control, however risk assessments lacked sufficient detail in relation to managing risks of infection and the use of cleaning products.
Read the rest of CQC's summary
Systems were in place for staff recruitment, induction and training, with ongoing support and monitoring via supervisions, spot checks and staff meetings. We have made a recommendation in relation to obtaining staff employment histories. We have also made a recommendation in relation to continuity of staff deployment, to ensure people receive care from staff who understand their needs and have sufficient travel time to consistently meet preferred visit times.
People's needs were assessed prior to the delivery of care. We have made a recommendation in relation to person-centred care planning. People told us they received care from staff who were kind, caring and treated them with dignity. Staff spoke about people with respect and understood the importance of protecting people's privacy and seeking consent.
Staff told us they were supported by the management of the service. The service and provider had processes in place to monitor the quality and safety of the service. We found however these systems had not been fully effective in identifying the concerns we found. Systems were in place to respond to concerns or complaints, and people told us the management of the service was easily accessible.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice but we have made a recommendation in relation to how people's mental capacity is described within care records.
Questions to ask the service
- Safe was rated Requires improvement on 12 November 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 12 November 2022. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 12 November 2022. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 12 November 2022. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Fildah Katsaruware
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 12 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Utmostcare Limited
- Ownership type
- Organisation
- Companies House number
- 13074211 (opens Companies House)
Getting help from Buckinghamshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Buckinghamshire Council
- Ask for a care needs assessment
- Phone: 01296 383 204
- Support for carers
- Paying for care: Buckinghamshire Council
Checked on the council's website, November 2026.
Common questions
- Does Utmostcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Utmostcare Limited.
- When was Utmostcare Limited last inspected?
- The Care Quality Commission's latest rating for Utmostcare Limited was published on 12 November 2022.
- Who runs Utmostcare Limited?
- Utmostcare Limited is run by Utmostcare Limited.
- What is Utmostcare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 November 2022.
Contact
- Phone
- 01296 929291
- Address
- Suite D, Elsinore House, 43, Buckingham Street, Aylesbury, HP20 2NQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Care & Carers - Buckinghamshire (Good, less than 0.1 miles away) and Bluebird Care Aylesbury (Good, 0.1 miles away).
Nearest home care services:
- G Care & Carers - Buckinghamshire Good, less than 0.1 miles away
- RI Helping Hands Aylesbury Requires improvement, 0.1 miles away
- G Bluebird Care Aylesbury Good, 0.1 miles away
- – LKEE Care Services Limited Not yet rated, 0.1 miles away
- G S&P Care Services Ltd Good, 0.1 miles away