Helping Hands Aylesbury
- Home care
- Dementia care
- Registered since 2015
- Aylesbury, Buckinghamshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
7 months
since the latest rating was published.
12 of 67
rated home care services in Buckinghamshire are rated Requires improvement, like this one.
Helping Hands Aylesbury: inspection record
Rated Requires improvement in March 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Bluebird Care Aylesbury (Good, 0.1 miles away) and S&P Care Services Ltd (Good, 0.1 miles away).
Nearest home care services:
- G Bluebird Care Aylesbury Good, 0.1 miles away
- RI Utmostcare Limited Requires improvement, 0.1 miles away
- – LKEE Care Services Limited Not yet rated, 0.1 miles away
- G S&P Care Services Ltd Good, 0.1 miles away
- G Care & Carers - Buckinghamshire Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 March 2026 (assessment visit 28 January 2026). Quoted under the Open Government Licence.
The dates of assessment were from 10 February 2026 to 24 February 2026. We visited the office on 11 and 12 February 2026. Helping Hands Aylesbury is a domiciliary care service, providing care and support for people living in their own homes. At the time of our assessment the service was supporting 59 people with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The service is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
The service had not been assessed since November 2017. We arranged this assessment to check the service was providing a safe service. At the last assessment we rated the service Good, at this assessment the overall rating has deteriorated to requires improvement. We identified 2 breaches of the legal regulations in relation to risk management and good governance. There was a lack of consistent oversight of the service and auditing processes were not always effective in identifying shortfalls. Medicines were not routinely managed safely. Risks relating to people’s health, safety and welfare were in place, but they were not always robust and some key areas had not been assessed. Care records were not always detailed accurate and up to date.
There was a registered manager in post. The provider did not work with any local authorities, all of the people supported by Helping Hands Aylesbury funded their own care.
We found the provider and registered manager responsive to our feedback throughout the course of the inspection.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to, people’s safe care and treatment and the ways people’s medicines were managed safely.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service and how records were managed.
Questions to ask the service
- Safe was rated Requires improvement on 23 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 23 March 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Catalina Lescai
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 30 December 2017. Latest assessment published 23 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 24 of them in the South East. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Buckinghamshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Buckinghamshire Council
- Ask for a care needs assessment
- Phone: 01296 383 204
- Support for carers
- Paying for care: Buckinghamshire Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Aylesbury provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Aylesbury.
- When was Helping Hands Aylesbury last inspected?
- The Care Quality Commission's latest rating for Helping Hands Aylesbury was published on 23 March 2026.
- Who runs Helping Hands Aylesbury?
- Helping Hands Aylesbury is run by Midshires Care Limited. It runs 151 services in England, 24 of them in the South East.
- What is Helping Hands Aylesbury's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 23 March 2026.
Contact
- Phone
- 01296 752837
- Address
- Goldsmiths House, 10-14 Cambridge Street, Aylesbury, HP20 1RS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Bluebird Care Aylesbury (Good, 0.1 miles away) and S&P Care Services Ltd (Good, 0.1 miles away).
Nearest home care services:
- G Bluebird Care Aylesbury Good, 0.1 miles away
- RI Utmostcare Limited Requires improvement, 0.1 miles away
- – LKEE Care Services Limited Not yet rated, 0.1 miles away
- G S&P Care Services Ltd Good, 0.1 miles away
- G Care & Carers - Buckinghamshire Good, 0.1 miles away