Helping Hands Arnold

People received care that met their health needs and reduced the risk of discrimination. Staff were well trained, supervised and encouraged to develop their roles. People received support with eating enough food and having enough to drink. People were supported to lead healthy lives in accordance with their personal preferences. Staff worked with other organisations to ensure people's health needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, caring and respectful. They provided care in a dignified way that respected people's privacy and promoted independence. People were encouraged to follow their chosen religion and staff were culturally sensitive.

People's care was person-centred. They were supported to make decisions about their care and lead their lives in their chosen way. People were encouraged to lead active lives, meeting friends and family where able. Staff ensured people with a sensory impairment were provided with inclusive ways to give their views about their care. Complaints were handled and responded to appropriately.

The service was well-led. The registered manager has a good understanding of their role. The provider actively sought people's feedback and improvement plans were in place to address any areas for improvement. People felt the service had improved recently with better communication with office-based staff. People told us they would recommend this service to others. Staff felt their views mattered.