Edmar Recruitment Services Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 2 people being supported with the regulated activity of personal care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were motivated and passionate about providing care which was person centred.

Right Care: People received care which was kind, sensitive and dignified. Staff completed a robust induction which prepared them for their role. This included a blend of online and face to face training, a period of shadowing of experienced staff and time spent familiarising themselves with the service policies, processes, and procedures. People received care at the time which they required it.

Right Culture: Relatives felt the registered manager was approachable and accessible at all times. People and relatives had been provided information informing them how to contact the service in an emergency and out of hours.

The complaints process was shared with all people, their families and staff when starting with the service. Relatives told us they were very happy with the service but felt confident should they have concerns these would be dealt with promptly.