Quality Support Solutions Limited
- Home care
- Registered since 2012
- Shortstown, Bedford, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
14 months
since the latest rating was published.
27 of 35
rated home care services in Bedford are rated Good, like this one.
Quality Support Solutions Limited: inspection record
Rated Good in August 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Elite Care Services Limited No overall rating, 0.2 miles away
- G Care Support Bedford Branch Good, 0.9 miles away
- G Macadamia Support Good, 1.3 miles away
- – Baobab Social Care Ltd Not yet rated, 1.4 miles away
- G Edmar Recruitment Services Ltd Good, 1.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 August 2025 (assessment visit 9 April 2025). Quoted under the Open Government Licence.
Date of assessment: 16 July to 23 July 2025.
Quality Support Solutions Limited is a domiciliary homecare agency. It provides personal care to adults living in their own homes, so that they can live as independently as possible. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene. Where they do, we also consider any wider social care provided. At the time of this assessment 19 people were receiving support with personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
There were systems in place to safeguard people from potential harm. People received safe care and support and risks of experiencing avoidable harm were reduced by the provider's risk assessments and risk management plans. Staff had been recruited safely and there were enough staff with the right skills, qualifications and experience to support people. Managers made sure staff received training and regular appraisals to carry out their role effectively. Staff were provided with personal protective equipment (PPE) to protect people from the risk of cross infection. Staff managed medicines well and people received their medication as prescribed.
People were involved in planning and reviewing the support they needed. Staff worked with other agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff understood their roles and responsibilities. There were audits and checks in place which were effective in identifying shortfalls and driving improvements.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Paula Hamilton
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 18 February 2020. Latest assessment published 6 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 07881579 (opens Companies House)
Getting help from Bedford Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bedford Borough Council
- Ask for a care needs assessment
- Phone: 01234 276168, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Bedford Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Quality Support Solutions Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Quality Support Solutions Limited.
- When was Quality Support Solutions Limited last inspected?
- The Care Quality Commission's latest rating for Quality Support Solutions Limited was published on 6 August 2025.
- Who runs Quality Support Solutions Limited?
- Quality Support Solutions Limited is run by Quality support solutions Limited.
- What is Quality Support Solutions Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 August 2025.
Contact
- Phone
- 01234 834660
- Address
- Office G21, Bedford I Lab, Stannard Way, Priory Business Park, Bedford, MK44 3RZ Map (opens Google Maps)
Compare nearby
- – Elite Care Services Limited No overall rating, 0.2 miles away
- G Care Support Bedford Branch Good, 0.9 miles away
- G Macadamia Support Good, 1.3 miles away
- – Baobab Social Care Ltd Not yet rated, 1.4 miles away
- G Edmar Recruitment Services Ltd Good, 1.4 miles away