Care Support Bedford Branch
- Home care
- Registered since 2016
- Shortstown, Bedford, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
2 years
since the latest rating was published.
27 of 35
rated home care services in Bedford are rated Good, like this one.
Care Support Bedford Branch: inspection record
Rated Good in June 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Creative Support - Bedford Services No overall rating, 0.6 miles away
- G Quality Support Solutions Limited Good, 0.9 miles away
- – British Elderly Care Bedford Not yet rated, 1.1 miles away
- – Elite Care Services Limited No overall rating, 1.1 miles away
- O Bloom & Care Limited Outstanding, 1.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 June 2024 (assessment visit 21 February 2024). Quoted under the Open Government Licence.
Care Support Bedford Branch provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.
- Safe Good
- Caring Good
- Responsive Good
Read the rest of CQC's summary
At the time of our inspection 38 people were receiving personal care.
We found that people were fully involved in the planning of their care, felt safe and protected from avoidable harm. There was strong leadership and staff were proud to work for the service. A positive culture was demonstrated by the attitudes of staff and management when we talked with them about how they supported people. One person was supported after death in line with their faith with staff opening the window due to their culture and belief as they had requested. Staff told us about an Elvis themed party with food and entertainment (disco) and staff held pantomimes at Christmas with all the staff dressing up in costumes. A sports day had been held during the summer which was adapted so it was inclusive of all people using the service.
We carried out our on-site assessment on 22 and 23 April 2024; off site assessment activity started on 19 April 2024 and 25 April 2024.
-
Safe
Good
As part of this assessment, we looked at 3 quality statements for the key question of safe. These were, safeguarding, involving people to manage risks and safe and effective staffing.
People told us they felt safe, and their care was delivered safely. People's risk of experiencing avoidable harm were reduced by the provider's risk assessments and risk management plans. There were enough skilled and competent staff to ensure they could safely support people and staff were recruited safely.
-
Caring
Good
As part of this assessment, we looked at 1 quality statement for the key question of caring. This was independence, choice, and control.
People received the support they required to maintain their independence with respect for their values, preferences, and choices.
-
Responsive
Good
As part of this assessment, we looked at 1 quality statement for the key question of responsive. This was equity in experiences and outcomes.
People and relatives received regular opportunities to share their experience of the service to improve care outcomes
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 21 September 2018. Latest assessment published 7 June 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care-Away Limited
- Ownership type
- Organisation
- Companies House number
- 04401479 (opens Companies House)
Care-Away Limited runs 3 services in England, 1 of them in the East of England. 2 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Care-Away Limited
- G Newham Branch Good. Home care, Newham, London
- – Alder House Extra Care Scheme Not yet rated. Home care, Wandsworth, London
Getting help from Bedford Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bedford Borough Council
- Ask for a care needs assessment
- Phone: 01234 276168, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Bedford Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Care Support Bedford Branch provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Support Bedford Branch.
- When was Care Support Bedford Branch last inspected?
- The Care Quality Commission's latest rating for Care Support Bedford Branch was published on 7 June 2024.
- Who runs Care Support Bedford Branch?
- Care Support Bedford Branch is run by Care-Away Limited. It runs 3 services in England, 1 of them in the East of England.
- What is Care Support Bedford Branch's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 June 2024.
Contact
- Phone
- 01234 211676
- Address
- Bamford Road, Bedford, MK42 0GQ Map (opens Google Maps)
Compare nearby
- – Creative Support - Bedford Services No overall rating, 0.6 miles away
- G Quality Support Solutions Limited Good, 0.9 miles away
- – British Elderly Care Bedford Not yet rated, 1.1 miles away
- – Elite Care Services Limited No overall rating, 1.1 miles away
- O Bloom & Care Limited Outstanding, 1.2 miles away