Creative Support - Bedford Services
- Home care
- Registered since 2019
- Elstow, Bedford, East of England
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Outstanding.
13 months
since the latest rating was published.
83%
of rated home care services in Bedford are Good or Outstanding (86% across the East of England, 88% across England).
Creative Support - Bedford Services: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Bloom & Care Limited (Outstanding, 0.6 miles away) and Care Support Bedford Branch (Good, 0.6 miles away).
Nearest home care services:
- O Bloom & Care Limited Outstanding, 0.6 miles away
- – British Elderly Care Bedford Not yet rated, 0.6 miles away
- G Care Support Bedford Branch Good, 0.6 miles away
- G Loyal Companion Care Limited Good, 0.8 miles away
- G FirstCare-Bedfordshire & MK Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 24 September 2025 (assessment visit 11 June 2025). Quoted under the Open Government Licence.
Date of assessment 25 July 2025 to 18 August 2025.
We carried out this assessment because at our last inspection the provider was in breach of legal regulations in relation to safe care and treatment, staffing and good governance. At this inspection we found improvements had been made and the provider was no longer in breach of legal regulations.
- Safe Good
- Effective Good
- Caring Outstanding
- Responsive Good
- Well-led Outstanding
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgments about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At this assessment we looked at all 34 quality statements and found some areas of outstanding practice.
The provider had an exceptional understanding of the diverse health and care needs of people and ensured staff were equipped with the appropriate skills to support these needs. Staff always treated people with kindness and empathy and understood the importance of supporting people to maintain their independence and dignity.
The provider genuinely cared and promoted staff well-being to enable them to always deliver person-centred care. The provider had cultivated a compassionate culture among their staff and staff were proud to work for Creative Support. The provider had a strong focus on continuous learning and improvement across the organisation.
The service worked proactively to ensure people could engage in their support. People were supported to maintain important relationships and access meaningful activities. The service had several initiatives to promote staff well-being.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Outstanding
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Outstanding. This meant service leadership was exceptional and distinctive. Leaders and the culture they created drove and improved high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Joao Elviro
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 24 June 2022. Latest assessment published 24 September 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Creative Support LimitedBrand: Creative Support Limited
- Ownership type
- Organisation
- Companies House number
- IP27440R (opens Companies House)
Creative Support Limited runs 59 services in England, 7 of them in the East of England. 47 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 8 have no rating yet.
Other services run by Creative Support Limited
- O Creative Support - Doncaster Personalised Services Outstanding. Home care, Doncaster, Yorkshire and the Humber
- O Creative Support - Thistley Green Outstanding. Home care, Essex
- G Creative Support - 2, 3 and 4 Nightingale Close Good. Care home, Essex
- G Creative Support - Apsley Court Good. Home care, Bromley, London
Getting help from Bedford Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bedford Borough Council
- Ask for a care needs assessment
- Phone: 01234 276168, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Bedford Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Creative Support - Bedford Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Creative Support - Bedford Services.
- When was Creative Support - Bedford Services last inspected?
- The Care Quality Commission's latest rating for Creative Support - Bedford Services was published on 24 September 2025.
- Who runs Creative Support - Bedford Services?
- Creative Support - Bedford Services is run by Creative Support Limited. It runs 59 services in England, 7 of them in the East of England.
- What is Creative Support - Bedford Services's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 0161 236 0829
- Address
- Unit B, Bedford Business Centre, Mile Road, Bedford, MK42 9TW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Bloom & Care Limited (Outstanding, 0.6 miles away) and Care Support Bedford Branch (Good, 0.6 miles away).
Nearest home care services:
- O Bloom & Care Limited Outstanding, 0.6 miles away
- – British Elderly Care Bedford Not yet rated, 0.6 miles away
- G Care Support Bedford Branch Good, 0.6 miles away
- G Loyal Companion Care Limited Good, 0.8 miles away
- G FirstCare-Bedfordshire & MK Good, 0.8 miles away