Loyal Companion Care Limited

People's experience of using this service: Relatives and staff said the service met people's needs. Improvements had been made to the provider's quality monitoring processes since our previous inspection. This ensured people now received safe and person-centred care.

People were protected from harm by staff who were trained to identify and report concerns. People were safe because potential risks to their health and wellbeing had been managed well. There were enough staff to support people safely. People were supported well to take their medicines. Lessons were learnt from incidents to prevent recurrence. Staff followed effective processes to prevent the spread of infections.

Staff had the right skills and knowledge to meet people's needs effectively. Staff had the information they required to meet people's assessed needs. People had been supported to have enough to eat and drink. People had access to healthcare services when required. This helped people to maintain their health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were involved in making decisions about their care and support. Staff supported people in a way that respected and promoted their privacy and dignity. They encouraged people to be as independent as possible.

Relatives were happy with how staff supported people to meet their individual needs. They said this had been done in a caring and respectful way. There had been no recent complaints, but there was a system to manage this. The provider dealt with any issues quickly and they were committed to continuously improving the service.