Assessment and Enablement Team

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.

People were safe using the service. Staff were trained in safeguarding and knew how to report concerns if necessary. Risks to people were assessed and mitigated as far as possible. There were enough suitably trained and competent staff to support people with their care and reablement visits.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People were positive about their support and told us staff treated them with kindness and compassion. Staff knew people as individuals and supported them to have choices and be as independent as possible in line with their reablement needs.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

People knew how to give feedback about their care and were able to raise any concerns or issues. People and their family felt confident that any complaints would be listened to and taken seriously.