Puttenhoe

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.

People told us they felt safe when staff supported them with their care and support. They had individualised risk assessments in place to enable them to maintain their independence and keep them safe. There were sufficient numbers of staff who were safely recruited to meet people's needs.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People’s independence was fully encouraged and promoted ensuring they had choice and control over their care and support.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

People knew how to give feedback about their care and were able to raise any concerns or issues. People and their family had information made available to enable them to make a complaint and felt confident that any complaints would be listened to and taken seriously.