Rivermead

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question Good. At this assessment the rating has remained/changed to Good. This meant people were safe and protected from avoidable harm.

People received safe care and support and told us they felt safe living at Rivermead. Risks to people's safety were assessed and well managed, and people’s care plans detailed current risks and individual needs. There were sufficient numbers of staff who were safely recruited to meet people's needs. Risks to the environment were swiftly addressed and the service was well maintained and adapted to meet the needs of people living with dementia. Staff were trained in infection control and had the appropriate personal protective equipment to perform their roles safely. The service was clean and tidy, and regular cleaning took place to ensure the prevention of the spread of infection.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People were encouraged to be independent and were supported to make choices where possible to ensure they had control over their care and support.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.

People received personalised care that was tailored to meet their individual needs, preferences and choices. Staff knew about people’s preferences and wishes and treated everyone as an individual. There was good collaborative working with other agencies to ensure people received the care they needed. Staff ensured they communicated and shared information with people in a way they could easily understand. Staff supported people at the end of their lives to ensure they received compassionate and dignified care

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

The provider had a series of quality assurance systems in place that included weekly and monthly audits to ensure there was a cycle of continuous improvement. Staff told us they enjoyed working at the home and they felt supported by the registered manager. The service was well-managed, and staff understood the shared values of the organisation. There was a supportive culture, where staff felt listened to and were able to express their views. The provider and the staff team demonstrated a commitment to ensuring quality, diversity and inclusion.