Lavanda Villa

The service encouraged people to be involved fully in discussions about their care and support, holding a weekly meeting for people to decide on activities and meals. People were supported by staff to pursue their interests and hobbies.

Right Care People received kind and compassionate care. Staff understood and responded to people's individual needs. Staff received training on how recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. Staff completed specialised training on learning disabilities and autism.

Some people communicated non-verbally, for example through body language, sounds, pictures and symbols. They could interact with staff and others involved in their care and support because staff had the necessary skills to understand them. Staff, relatives, and people worked together to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right culture Staff placed people's wishes, needs and rights at the heart of everything they did. People and those important to them were involved in planning their care. The service evaluated the quality of support provided to people, involving the person, their families, and other professionals as appropriate. The service valued and acted upon people's views.

People appeared relaxed within their home and in the presence of staff. We observed them being supported to make decisions about their day that included meals, activities, and health needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.