Hands on Healthcare Solutions
- Home care
- Dementia care
- Registered since 2018
- Central Bedford, Bedford, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
18 months
since the latest rating was published.
27 of 35
rated home care services in Bedford are rated Good, like this one.
Hands on Healthcare Solutions: inspection record
Rated Good in April 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G FirstCare-Bedfordshire & MK Good, 0.1 miles away
- G Assessment and Enablement Team Good, 0.2 miles away
- – Bedford Office Not yet rated, 0.3 miles away
- – Lilibeth Cousins LTD HQ Not yet rated, 0.3 miles away
- – British Elderly Care Bedford Not yet rated, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 April 2025 (assessment visit 12 December 2024). Quoted under the Open Government Licence.
Date of assessment 21 March 2025 to 04 April 2025.
About the service: Hands on Healthcare Solutions Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. Not everyone using a domiciliary care agency receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Outstanding
Read the rest of CQC's summary
As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance to make judgements about whether the provider guaranteed people with a learning disability and autism respect, equality, dignity, choices, independence and good access to local communities. This includes:
Right Support: Model of care and setting maximises people's choice, control, and independence.
Right Care: Care is person-centred and promotes people's dignity, privacy, and human rights.
Right Culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives.
At the time of our assessment there were 18 people receiving personal care including 6 people with a learning disability.
We looked at 13 priority quality statements and found areas of outstanding practice; our overall rating remains good.
The provider was able to demonstrate how they were meeting all of the underpinning principles of Right Support, Right Care, Right Culture. People were at the centre of how their care was planned and delivered. People could access care in ways that met their personal circumstances and protected equality characteristics. Staff supported people in a safe and effective way and were aware of people’s needs. People were seen as individuals, felt listened to and were happy with the support provided. People's quality of life was enhanced by a culture of learning and improvement.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
People told us they felt safe when staff supported them with their care and support. People had risk assessments in place to enable them to maintain their independence and keep them safe. There were enough skilled and competent staff to ensure they could safely support people and staff were recruited safely. -
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
People's needs were assessed and care and support was delivered in line with current standards to achieve effective outcomes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. -
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
People’s independence was always encouraged and promoted ensuring they had choice and control over their care and support.
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Responsive
Outstanding
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Outstanding.
People were exceptionally well supported to make sure they were at the centre of their care and support. Staff fully supported people to understand their care and worked in partnership with them and health professionals to respond to any changes in people’s needs.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nibu Mathew
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 23 October 2019. Latest assessment published 16 April 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 11256674 (opens Companies House)
Getting help from Bedford Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bedford Borough Council
- Ask for a care needs assessment
- Phone: 01234 276168, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Bedford Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Hands on Healthcare Solutions provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hands on Healthcare Solutions.
- When was Hands on Healthcare Solutions last inspected?
- The Care Quality Commission's latest rating for Hands on Healthcare Solutions was published on 16 April 2025.
- Who runs Hands on Healthcare Solutions?
- Hands on Healthcare Solutions is run by Hands on Healthcare Solutions Ltd.
- What is Hands on Healthcare Solutions's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 April 2025.
Contact
- Phone
- 01234 309671
- Address
- Office Room 1, First Floor, Salamander House, 2-10 St. Johns Street, Bedford, MK42 0DH Map (opens Google Maps)
Compare nearby
- G FirstCare-Bedfordshire & MK Good, 0.1 miles away
- G Assessment and Enablement Team Good, 0.2 miles away
- – Bedford Office Not yet rated, 0.3 miles away
- – Lilibeth Cousins LTD HQ Not yet rated, 0.3 miles away
- – British Elderly Care Bedford Not yet rated, 0.3 miles away