Creative Support - Apsley Court
Home care, Bromley
Good
Rated on
Rating from the Care Quality Commission.
Creative Support - Apsley Court: inspection record
Rated Good in August 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2018. Rated Requires improvement in 2018 and 2019, then Good in August 2021.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 5 years ago.
How it compares locally
- One of 42 Good home care services in Bromley, out of 50 with a rating.
About the service
From the Care Quality Commission's inspection report published 24 August 2021. Quoted under the Open Government Licence.
Creative Support – Apsley Court is an extra care housing scheme. People using the service live in their own flats in a single adapted building. Not everyone who used the service at the time of our inspection received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Seven people were receiving personal care at the time of our inspection
What inspectors found
People told us they felt safe and they were happy with the care and support they received. Staff were familiar with safeguarding procedures and where to raise any concerns.
People told us they received their support calls as planned and that there were always enough staff to support them. Appropriate recruitment checks were completed before staff started work.
Read the full summary
Possible risks to people were identified and assessed and plans put in place to minimise risks occurring. Medicines were safely managed and administered.
Staff had received training on infection prevention. The provider had updated policies and processes in place to reflect current guidance on Covid-19 and developed initiatives to support staff during the pandemic.
People and their relatives said they were consulted about their needs and wishes and thought the service was well run. They told us any issues they raised were addressed. Their views about the service were sought through, spot checks and surveys.
There was an effective system to monitor the quality and safety of the service and identify learning to share with staff and understand where improvements might be needed.
The registered manager understood their role as registered manager. Staff were aware of their own individual responsibilities and told us they worked well as a team. Staff spoke positively about the registered manager and said she was approachable and supportive, and the way managed the service effectively.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 100 Wellington Road, Orpington, BR5 4AQ |
|---|---|
| Neighbourhood | St Mary Cray, Bromley |
| Registered manager | Sally-Ann May |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 24 August 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Creative Support LimitedBrand: Creative Support Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | IP27440R (opens Companies House) |
Creative Support Limited runs 6 services in London. 6 are rated Good or Outstanding.
Other services run by Creative Support Limited
- G Creative Support - Donnybrook Court Home care, Tower HamletsGood
- G Creative Support - Duncan Court Home care, Tower HamletsGood
- G Creative Support - London Services Home care, IslingtonGood
- G Creative Support - Regency Court Home care, BromleyGood
- G Creative Support - Sutherland Court Home care, BromleyGood
Nearest alternatives
- – Highlands Care Ltd Home care, 0.4 miles awayNo overall rating
- G Alina Homecare Bromley Home care, 0.4 miles awayGood
- – Always Inclusive Outreach Home care, 0.4 miles awayNot yet rated
- – Care Ones, Recruitment and Training Ltd Home care, 0.4 miles awayNot yet rated
- G Radfield Home Care Bromley, Orpington & Beckenham Home care, 0.4 miles awayGood
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Creative Support - Apsley Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Creative Support - Apsley Court.
- When was Creative Support - Apsley Court last inspected?
- The Care Quality Commission's latest rating for Creative Support - Apsley Court was published on 24 August 2021.
- Who runs Creative Support - Apsley Court?
- Creative Support - Apsley Court is run by Creative Support Limited. It runs 6 services in London.
- What is Creative Support - Apsley Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 August 2021.