Creative Support - Sutherland Court

About the service: Creative Support - Sutherland Court provides care and support to people living in specialist 'extra care' housing. At the time of the inspection 41 people were using the service.

People's experience of using this service: ● The provider had safeguarding policies and procedures in place and staff had a clear understanding of these procedures. ● Appropriate recruitment checks took place before staff started work and there was enough staff available to meet people's care and support needs. ● Risks to people had been assessed and reviewed regularly to ensure their needs were safely met. ● People were receiving their medicines as prescribed by health care professionals. ● The provider had procedures in place to reduce the risk of the spread of infections. ● Assessments of people's care and support needs were carried out before they moved into the service. ● Staff had received training and support relevant to people's needs. ● People were supported to maintain a balanced diet. ● People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. ● Staff treated people in a caring and respectful manner. ● People had been consulted about their care and support needs. ● People were supported to participate in activities that met their needs. ● No one currently using the service required support with end of life care, however there were procedures in place to make sure people had access to this type of care if it was required. ● The provider had a complaints procedure in place. People told us they knew how to make a complaint if they were unhappy with the service. ● The manager had effective systems in place to assess and monitor the quality of the service. ● The service worked in partnership with health and social care providers to plan and deliver an effective service. ● The provider took people's views into account through satisfaction surveys and meetings. Feedback from the surveys and meetings was used to improve on the service. ● Staff enjoyed working at the service and said they received good support from the registered manager and the management team. Management support was always available for staff when they needed it.