Creative Support - Duncan Court
Home care, Tower Hamlets
Good
Rated on
Rating from the Care Quality Commission.
Creative Support - Duncan Court: inspection record
Rated Good in July 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016, 2017 and July 2019.
It has been rated Good at every inspection since 2016. The latest rating was published about 7 years ago.
How it compares locally
- One of 35 Good home care services in Tower Hamlets, out of 39 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 25 July 2019. Quoted under the Open Government Licence.
About the service: Duncan Court is an extra care service providing support to people who live in their own flats in a purpose built block. The service has a communal lounge, dining area and bathrooms on each floor. Care is provided by Creative Support and the building is owned and managed by a housing association. At the time of our inspection there were 34 people using the service.
People's experience of using this service: People told us they felt safe living at the service and that staff were kind and caring. Medicines were safely managed and there were measures to address risks to people using the service. People were safeguarded from abuse.
Read the full summary
People knew who the manager was and felt comfortable raising concerns with her. Managers had systems in place to ensure that staff and people using the service were engaged.
People were positive about the service. One person told us "They are very good, I am happy here." People had the opportunity to speak up about their care but systems of keyworking were not effective.
People were supported to attend health appointments, but health action plans lacked some detail about how to support long term health conditions. People said they had enough support to eat and drink from staff and nutritional needs were clearly assessed and met by care workers.
People reported that their care needs were met by staff who knew what they needed. People's plans lacked details about their preferences for how they liked to receive care but this was understood by care workers. The service had identified this at audit and had plans to address this. People had access to activities and were encouraged to engage with the wider community.
Questions to ask the service
- Responsive was rated Requires improvement on 25 July 2019. Ask to see how care plans are kept up to date, how complaints are handled.
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | 88 Teviot Street, London, E14 6PX |
|---|---|
| Neighbourhood | Poplar, Tower Hamlets |
| Phone | 020 7538 0297 |
| Website | www.creativesupport.co.uk |
| Registered manager | Sarah Brushette |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 25 July 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Creative Support LimitedBrand: Creative Support Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | IP27440R (opens Companies House) |
Creative Support Limited runs 6 services in London. 6 are rated Good or Outstanding.
Other services run by Creative Support Limited
- G Creative Support - Apsley Court Home care, BromleyGood
- G Creative Support - Donnybrook Court Home care, Tower HamletsGood
- G Creative Support - London Services Home care, IslingtonGood
- G Creative Support - Regency Court Home care, BromleyGood
- G Creative Support - Sutherland Court Home care, BromleyGood
Nearest alternatives
- G Community of Refugees from Vietnam - East London Home care, 0.1 miles awayGood
- G Kemkare Limited Home care, 0.1 miles awayGood
- G Supporting Care Home care, 0.2 miles awayGood
- – BFC Care Solutions Ltd Home care, 0.4 miles awayNot yet rated
- G Careaid Limited Home care, 0.4 miles awayGood
Getting help from London Borough of Tower Hamlets
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Tower Hamlets
- Ask for a care needs assessment
- Phone: 0300 303 6070, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Tower Hamlets
Checked on the council's website, November 2026.
Common questions
- Does Creative Support - Duncan Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Creative Support - Duncan Court.
- When was Creative Support - Duncan Court last inspected?
- The Care Quality Commission's latest rating for Creative Support - Duncan Court was published on 25 July 2019.
- Who runs Creative Support - Duncan Court?
- Creative Support - Duncan Court is run by Creative Support Limited. It runs 6 services in London.
- What is Creative Support - Duncan Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 July 2019.