Kemkare Limited

At the time of the inspection the provider was supporting eight people in the London Borough of Southwark, but only two people received personal care.

People's care was funded through a local authority direct payment agreement. A direct payment is the amount of money that the local authority has to pay to meet the needs of people and is given to them to have control and choice over who they choose to provide their care.

People received person-centred care and records had information for care workers to follow to help keep people safe and support them to follow their interests. New staff were introduced to people and their relatives and completed shadowing and observation visits to ensure they had a good understanding of their care needs.

People were supported by staff who felt valued and fully supported in their role, especially during challenging periods of the COVID-19 pandemic. Staff were confident any necessary action would be taken and regularly discussed their role and key responsibilities.

Feedback was positive about the registered manager and relatives felt comfortable contacting them if they needed to discuss any aspects of their care. Relatives were confident they would be listened to and praised the levels of communication across the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

There were systems in place to monitor the quality of the service to ensure people received a good standard of care. The registered manager had regular contact with people, their relatives and the care workers.