Careaid Limited

The provider spent time with people to understand how they liked to be supported and ensured staff knew the most effective ways of communicating with people.

People and their relatives were fully involved in decisions around agreed levels of care. Care was person- centred, which had positive outcomes for people.

People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People and their relatives were positive about the management of the service and praised the supportive approach of the registered manager and office team.

Where issues were raised, the management team worked closely with people, their families and the relevant health and social care professionals to resolve them. Health and social care professionals told us the provider excelled at managing complex issues and resolving any concerns.

People were supported by staff who felt valued and appreciated in their role and were very positive about the open and fair culture created by the registered manager.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for

granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.