DIVERSITY HEALTH AND SOCIAL CARE LIMITED
Home care, Tower Hamlets
Good
Rated on
Rating from the Care Quality Commission.
DIVERSITY HEALTH AND SOCIAL CARE LIMITED: inspection record
Rated Good in May 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2019. Rated Requires improvement in 2019, 2021 and 2023, then Good in May 2026.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 5 months ago.
How it compares locally
- One of 35 Good home care services in Tower Hamlets, out of 39 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 22 May 2026 (assessment visit 28 November 2025). Quoted under the Open Government Licence.
Date of assessment 04 to 05 December 2025. Diversity Health and Social Care Limited provide care and support to people living in their own home and flats within the community. The service was previously registered under a different legal entity. At the time of this inspection there were 438 people using the service of these 430 were receiving a regulated activity, personal care. At this assessment the rating was good.
The provider demonstrated a strong, shared vision and culture based on transparency, equality, diversity, human rights and inclusion. Leaders understood the needs of the communities they served and promoted a person‑centred approach. Their stated aim was to deliver the right care, at the right time, with the right carer, supported through assessments, partnership working and feedback.
Read the full summary
The service had a positive culture of safety and learning. Staff felt confident to report incidents and safeguarding concerns and understood when and how to escalate issues to managers, the local authority, emergency services and the CQC. Incidents and learning were shared through meetings and the PASS digital system. The local authority confirmed safeguarding alerts were raised appropriately and learning was taken from incidents.
Leaders were visible, approachable and credible, acting with integrity, openness and honesty. Staff were encouraged to speak up, share feedback and contribute to improvement without fear of repercussions. Training focused not only on care skills but also on communication, compassion and emotional awareness. The workforce was culturally diverse, which supported people’s communication and cultural needs, although diversity within some groups was more limited.
The provider had clear governance arrangements, including defined roles, audits and quality monitoring processes. Risks in the care environment were generally managed well, with appropriate infection prevention and control measures, PPE use, and equipment checks. Medicines were managed safely, supported by audits, spot checks and digital monitoring via PASS.
The provider worked closely with healthcare professionals, social workers and the local authority, sharing information to support continuity of care and safe transitions. The PASS system improved communication, care plan updates and involvement of relatives in people’s care journeys. Leaders demonstrated commitment to ongoing learning, innovation and leadership development.
However, the provider did not always consistently translate their vision into people’s day‑to‑day experiences. People were not always fully involved in care planning, feedback was not consistently gathered or visible to people, and outcomes were not always routinely monitored to ensure care met what mattered most to individuals. Independence, choice and control were not always maximised.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question required improvement. At this assessment the rating had changed to good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating had changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating had remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating had remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating had changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The provider had recruited a registered manager and were awaiting the application response at the time of the inspection.
At the last assessment the provider had a breach in relation to staffing.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Tower Hamlets Office, Workspace Lock Studios, 7 Corsican Square, London, E3 3YD |
|---|---|
| Neighbourhood | Bromley, Tower Hamlets |
| Phone | 020 8961 3031 |
| Registered manager | Mwajuma Mponda |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Diversity Health and Social Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08238468 (opens Companies House) |
Diversity Health and Social Care Limited runs 2 services in London. 2 are rated Good or Outstanding.
Other services run by Diversity Health and Social Care Limited
- G Diversity Health and Social Care Limited Home care, Barking and DagenhamGood
Nearest alternatives
- – BFC Care Solutions Ltd Home care, less than 0.1 miles awayNot yet rated
- G Careaid Limited Home care, less than 0.1 miles awayGood
- G Chenai Holistic Home Care Agency Home care, less than 0.1 miles awayGood
- – EG Business Solution Ltd Home care, less than 0.1 miles awayNot yet rated
- – Epicare Home care, less than 0.1 miles awayNo overall rating
Getting help from London Borough of Tower Hamlets
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Tower Hamlets
- Ask for a care needs assessment
- Phone: 0300 303 6070, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Tower Hamlets
Checked on the council's website, November 2026.
Common questions
- Does DIVERSITY HEALTH AND SOCIAL CARE LIMITED provide nursing care?
- The Care Quality Commission's register does not list nursing care for DIVERSITY HEALTH AND SOCIAL CARE LIMITED.
- When was DIVERSITY HEALTH AND SOCIAL CARE LIMITED last inspected?
- The Care Quality Commission's latest rating for DIVERSITY HEALTH AND SOCIAL CARE LIMITED was published on 22 May 2026.
- Who runs DIVERSITY HEALTH AND SOCIAL CARE LIMITED?
- DIVERSITY HEALTH AND SOCIAL CARE LIMITED is run by Diversity Health and Social Care Limited. It runs 2 services in London.
- What is DIVERSITY HEALTH AND SOCIAL CARE LIMITED's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 May 2026.