Rated Care Homes

Chenai Holistic Home Care Agency

Home care, Tower Hamlets

G

Good

Rated on

Rating from the Care Quality Commission.

Chenai Holistic Home Care Agency: inspection record

Home care, Tower Hamlets

Rated Good in June 2026.

Chenai Holistic Home Care Agency: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Rated Good in June 2026.

The latest rating was published 4 months ago.

How it compares locally

  • One of 35 Good home care services in Tower Hamlets, out of 39 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 30 June 2026 (assessment visit 18 May 2026). Quoted under the Open Government Licence.

Date of Assessment: 19 May 2026 to 29 May 2026

Chenai Holistic Home Care Agency a domiciliary care agency that provides care and support to people living in their own homes. This is the first inspection of the service since it registered with us on 29 November 2022.

Read the full summary

The service supported older people, some of whom lived with dementia. CQC only inspects where people receive personal care. The service provided person-centred care to a small number of people. People and their relatives spoke positively about the service and they told us they had good relationships with staff and managers. The service worked in partnership with people and relatives and involved them in care delivery and decision-making.

Care was delivered safely to people. Their risks were assessed and managed appropriately. Staff demonstrated a good understanding of people’s health conditions and knew how to respond to changes or concerns. Staff received appropriate training and support to carry out their roles. This included mandatory training as well as shadowing and checks of their competency. Staff told us they felt well supported and there was an open-door culture. Recruitment processes were robust, with checks in place to ensure staff were suitable to work in care roles.

People were supported to maintain their independence and make choices about their care. There was a positive and inclusive culture within the service. Staff and managers were described as approachable, supportive and committed to providing good quality care. The management team maintained oversight of the service to identify trends and drive improvement. There was a strong emphasis on communication, learning and continuous improvement.

Systems were in place to monitor the safety and quality of the service, including monthly audits, spot checks, call monitoring, and regular communication with people and relatives. There were processes to report incidents and safeguarding concerns.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-Led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Chenai Holistic Home Care Agency
AddressUnit 103, 7 Corsican Square, London, E3 3YD
NeighbourhoodBromley, Tower Hamlets
Phone020 3929 5500
Websitewww.chhca.co.uk
Registered managerMelesia Facey
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Older People
  • People with an eating disorder
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Chenai Holistic Home Care Agency
ProviderChenai Holistic Home Care Agency Ltd
Ownership typeOrganisation
Companies House number08827331 (opens Companies House)

Nearest alternatives

  1. –
    BFC Care Solutions Ltd Home care, less than 0.1 miles away
    Not yet rated
  2. G
    Careaid Limited Home care, less than 0.1 miles away
    Good
  3. G
    DIVERSITY HEALTH AND SOCIAL CARE LIMITED Home care, less than 0.1 miles away
    Good
  4. –
    EG Business Solution Ltd Home care, less than 0.1 miles away
    Not yet rated
  5. –
    Epicare Home care, less than 0.1 miles away
    No overall rating

See all home care in Tower Hamlets

Getting help from London Borough of Tower Hamlets

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Chenai Holistic Home Care Agency provide nursing care?
The Care Quality Commission's register does not list nursing care for Chenai Holistic Home Care Agency.
When was Chenai Holistic Home Care Agency last inspected?
The Care Quality Commission's latest rating for Chenai Holistic Home Care Agency was published on 30 June 2026.
Who runs Chenai Holistic Home Care Agency?
Chenai Holistic Home Care Agency is run by Chenai Holistic Home Care Agency Ltd.
What is Chenai Holistic Home Care Agency's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 30 June 2026.