Creative Support - Regency Court
Home care, Bromley
Good
Rated on
Rating from the Care Quality Commission.
Creative Support - Regency Court: inspection record
Rated Good in November 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2018. Rated Requires improvement in 2018 and 2019, then Good in November 2021.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 5 years ago.
How it compares locally
- One of 42 Good home care services in Bromley, out of 50 with a rating.
About the service
From the Care Quality Commission's inspection report published 2 November 2021. Quoted under the Open Government Licence.
Creative Support - Regency Court is an extra care housing service providing support, including personal care, to people living in a purpose-built housing scheme made up of 60 flats.
Not everyone who used the service received support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Staff were supporting 47 people with personal care at the time of our inspection.
What inspectors found
People told us they felt safe with the support they received from staff. They were protected from the risk of abuse because staff knew to follow the provider's safeguarding procedures if they suspected abuse had occurred. Risks to people had been assessed and risk management plans had been put in place to help ensure people's safety.
The provider followed safe recruitment practices and ensured there were enough staff on each shift to safely meet people's needs. People's medicines were safely managed. Staff were aware to report any incidents or accidents and acted to reduce the risk of repeat occurrence.
Read the full summary
People had been involved in the planning of their care. They received support which reflected their individual needs and preferences. The provider had a complaints procedure in place and acted to address any issues raised with them.
People and staff spoke positively about the working culture of the service and the support they received from the registered manager. The provider sought people's views and acted on their feedback using surveys and by carrying out spot-checks. Feedback from the most recent survey showed people were experiencing positive outcomes from the support they received. Senior staff carried out a range of checks and audits to help drive service improvements. The provider worked with other agencies to ensure people received good quality support.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 14 Mackintosh Street, Bromley, BR2 9GL |
|---|---|
| Neighbourhood | Bromley Common, Bromley |
| Phone | 020 8460 3142 |
| Registered manager | Ivo Golschmid |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 2 November 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Creative Support LimitedBrand: Creative Support Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | IP27440R (opens Companies House) |
Creative Support Limited runs 6 services in London. 6 are rated Good or Outstanding.
Other services run by Creative Support Limited
- G Creative Support - Apsley Court Home care, BromleyGood
- G Creative Support - Donnybrook Court Home care, Tower HamletsGood
- G Creative Support - Duncan Court Home care, Tower HamletsGood
- G Creative Support - London Services Home care, IslingtonGood
- G Creative Support - Sutherland Court Home care, BromleyGood
Nearest alternatives
- G Mears Care - Bromley Home care, 0.2 miles awayGood
- G Bluebird Care Bromley Home care, 0.3 miles awayGood
- G Bromley Home care, 0.4 miles awayGood
- – Aegys Homecare Bromley/Kent Home care, 0.6 miles awayNot yet rated
- G Kentish Homecare Home care, 0.6 miles awayGood
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Creative Support - Regency Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Creative Support - Regency Court.
- When was Creative Support - Regency Court last inspected?
- The Care Quality Commission's latest rating for Creative Support - Regency Court was published on 2 November 2021.
- Who runs Creative Support - Regency Court?
- Creative Support - Regency Court is run by Creative Support Limited. It runs 6 services in London.
- What is Creative Support - Regency Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 November 2021.