Mears Care - Bromley

Mears Care Bromley provides care and support to older people living in specialist 'extra care' housing. Extra care housing is purpose-built accommodation in a shared building. The accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 49 people were using the personal care service.

People felt safe at the service as there were procedures and systems in place to safeguard people from abuse. Staff knew the procedure to report abuse. Risks to people assessed and management plans put in place to reduce the risk from happening. Staff were recruited safely and there were enough staff to meet people's needs. Staff administered people's medicines safely. Incidents and accidents were reported, and the registered manager reviewed them and took actions to reduce a repeat of such incidents. Staff followed effective infection control procedures.

Staff received adequate training, support and supervision to do their jobs effectively. Staff supported people to access healthcare services they needed to maintain good health. People's needs were assessed, and their care planned. People's nutritional needs were met.