Caremax Ltd

People's care and support needs were assessed before they started using the service and care plans were in place to ensure staff could support them safely. Staff received training and support relevant to people's needs. Where required people received support from staff to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Relatives and friends told us their loved ones were treated in a caring and respectful manner and they had been consulted about their loved one's care needs. They knew how to make a complaint if they were unhappy with the service. People had access to end of life care and support if it was required.

There were effective systems in place to monitor the quality of service that people received. Staff said they received good support from the registered manager. The registered manager took people and their relatives views into account through satisfaction surveys and telephone monitoring calls and feedback was used to improve the service. The registered manager and staff worked with health care providers to plan and deliver an effective service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk