HQ Priory Care Services

People were complimentary about their care workers and the relationships they had formed. Staff took account of people's individual differences when allocating care workers. People were involved in decisions about their care and how they were supported. Staff respected people's privacy and dignity, and enabled them to be as independent as possible.

Care records had been reviewed and improved. Staff worked with people and their relatives to identify their care needs and how they wished to be supported. There were regular care reviews to ensure people's records reflected their current needs. Staff adhered to the accessible information standard. There were processes in place to manage and learn from complaints.

A new registered manager and field care supervisor were in post which provided a new approach to management and oversight of the service. New robust systems had been introduced to review the quality of care delivery and ensure continuous improvement. An open and honest culture had been developed which encouraged staff, people and their relatives to provide feedback about the service. The registered manager was aware of their CQC registration requirements and their responsibilities under the duty of candour.