Highlands Care Ltd
Home care, Bromley
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Highlands Care Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in April 2026.
The latest rating was published 6 months ago.
What inspectors found
From the Care Quality Commission's assessment published 30 April 2026 (assessment visit 5 February 2026). Quoted under the Open Government Licence.
Highlands Care Ltd is registered to provide personal care to people in the community including in supported living settings. Not everyone using Highlands Care Ltd receives a regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal care and hygiene and eating. At the time of our assessment 9 people were receiving the regulated activity of ‘personal care’.
The service was registered with CQC on 7 January 2021, and this was the first assessment. We have rated the service good.
Read the full summary
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of our assessment the service was not providing support to people with a learning disability and autistic people. However, we found the provider was meeting the principles of Right support, right care, right culture and staff were appropriately trained.
People were kept safe by staff that had good knowledge of their responsibilities to protect people from harm or abuse. Staff knew the signs to recognise abuse and the procedure to report any concerns. Risks to people were identified, assessed and plans were put in place to ensure risks were minimised and people were kept safe. People received their medicines as prescribed, and the management of medicines was safe. Appropriate recruitment checks were completed and there was enough staff available to meet people’s care and support needs. People were supported to live safely and had support to access health and social care professionals when required. People’s needs were assessed, and support was provided that met their individual requirements.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 23 Footbury Hill Road, Orpington, BR6 0HP |
|---|---|
| Neighbourhood | Orpington, Bromley |
| Phone | 07931 325755 |
| Registered manager | Nqobizitha Moyo |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Highlands Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06027573 (opens Companies House) |
Nearest alternatives
- – PentaCare (Bromley & Orpington) Home care, 0.2 miles awayNot yet rated
- G Compassion Home Care Limited Home care, 0.3 miles awayGood
- G Creative Support - Apsley Court Home care, 0.4 miles awayGood
- G Alina Homecare Bromley Home care, 0.6 miles awayGood
- – Always Inclusive Outreach Home care, 0.6 miles awayNot yet rated
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Highlands Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Highlands Care Ltd.
- When was Highlands Care Ltd last inspected?
- The Care Quality Commission's latest rating for Highlands Care Ltd was published on 30 April 2026.
- Who runs Highlands Care Ltd?
- Highlands Care Ltd is run by Highlands Care Ltd.
- What is Highlands Care Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.