Compassion Home Care Limited
Home care, Bromley
Good
Rated on
Rating from the Care Quality Commission.
Compassion Home Care Limited: inspection record
Rated Good in March 2026, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Requires improvement in 2016, then Good in 2017, then Inadequate in 2024, then Good in March 2026.
Its last inspection improved it from Inadequate to Good. The latest rating was published 7 months ago.
How it compares locally
- One of 42 Good home care services in Bromley, out of 50 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 12 March 2026 (assessment visit 11 February 2026). Quoted under the Open Government Licence.
Date of Assessment: 20 January to 20 February 2026. The service is a care at home service providing support to older people and adults of all ages some of whom were living with dementia. Some people had nursing needs, mental health conditions and physical disabilities. There was a positive learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes. Service audits were regular, well embedded, thorough and helped the provider to maintain good standards of support to people and their families.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all the appropriate agencies involved in people’s care to produce the best outcomes for them. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment plans to enable them to give informed consent. Where people did not have capacity to give consent, the provider involved the appropriate people, including relatives and families, to ensure people’s best interests were met.
Read the full summary
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choices in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.
People were involved in decisions about their care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
The reason for this assessment was to monitor improvements made by the provider following the last inspection we carried out in September 2023. Then we found breaches in Regulations 9 [Person Centred Care] of the HSCA RA Regulations 2014; Regulations 13 [Safeguarding]; Regulation 16 [Receiving and acting on Complaints]; Regulations 18 [Staffing]; Regulation 12 [Safe care and treatment] and Regulations 17 [Good governance].
These breaches have been fully met at this assessment. Improvements were found in all areas and the provider was no longer in breach of these regulations. This service has been in Special Measures since September 2023. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. After this assessment the rating has improved to good overall and in each quality statement.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has improved to good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. -
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has improved to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as requires improvement. At this assessment this key question has improved to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has improved to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 1st Floor, East Wing, Priory Buildings, The Priory, Church Hill, Orpington, BR6 0HH |
|---|---|
| Neighbourhood | Orpington, Bromley |
| Phone | 01689 825155 |
| Registered manager | Eniko Benfield |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 9 February 2024 (opens the Care Quality Commission website) Latest assessment published 12 March 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Compassion Home Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07533736 (opens Companies House) |
Nearest alternatives
- – PentaCare (Bromley & Orpington) Home care, 0.1 miles awayNot yet rated
- – Highlands Care Ltd Home care, 0.3 miles awayNo overall rating
- G Day to Day Care Limited Home care, 0.5 miles awayGood
- G Creative Support - Apsley Court Home care, 0.5 miles awayGood
- G Alina Homecare Bromley Home care, 0.9 miles awayGood
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Compassion Home Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Compassion Home Care Limited.
- When was Compassion Home Care Limited last inspected?
- The Care Quality Commission's latest rating for Compassion Home Care Limited was published on 12 March 2026.
- Who runs Compassion Home Care Limited?
- Compassion Home Care Limited is run by Compassion Home Care Limited.
- What is Compassion Home Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 March 2026.