Radfield Home Care Bromley, Orpington & Beckenham
Home care, Bromley
Good
Rated on
Rating from the Care Quality Commission.
Radfield Home Care Bromley, Orpington & Beckenham: inspection record
Rated Good in February 2025.
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Ratings published by the Care Quality Commission.
Rated Good in February 2025.
The latest rating was published 20 months ago.
How it compares locally
- One of 42 Good home care services in Bromley, out of 50 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 28 February 2025 (assessment visit 31 January 2025). Quoted under the Open Government Licence.
Date of assessment: 14 November to 9 December 2024. The service is a care at home service providing support to older people living with dementia and conditions associated with aging. At the time of our inspection, the service supported 4 people requiring personal care.
People were protected and kept safe. Managers investigated incidents and took appropriate action to address them. Staff understood and managed risks to people. There were enough staff with the right skills, qualifications, and experience. Staff received the training and support they required to deliver high-quality care.
Read the full summary
People were involved in assessments of their needs. Their care plans were regularly reviewed to take account of changes in needs and preferences. Care was based on latest evidence and good practice. Staff worked with agencies involved in people’s care for the best outcomes. Staff ensured people understood their care plans to enable them to give informed consent.
People were treated with kindness and compassion. Staff protected privacy and dignity and respected people’s choices. They supported people to maintain valued relationships and participate in community activities. Staff provided flexible support to people in accordance with their wishes. The provider supported staff wellbeing.
People were involved in planning and making decisions about their care. The service provided information they could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. People received fair and equal care and treatment. The service worked to reduce inequalities through staff training, information, and feedback.
Managers and staff had a shared vision and culture focused on putting people first. Managers were knowledgeable and supportive. Staff felt able to give feedback and were treated equally. Staff understood their roles and responsibilities. Managers worked with the local community. There was a culture of continuous improvement.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 15, TMS House, Cray Avenue, Orpington, BR5 3QB |
|---|---|
| Neighbourhood | St Mary Cray, Bromley |
| Phone | 020 8064 2324 |
| Website | www.radfieldhomecare.co.uk/092/about-us |
| Registered manager | Chanice Baugh-Fredericks |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Silestia Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14042017 (opens Companies House) |
Nearest alternatives
- G Alina Homecare Bromley Home care, less than 0.1 miles awayGood
- – Always Inclusive Outreach Home care, less than 0.1 miles awayNot yet rated
- – Care Ones, Recruitment and Training Ltd Home care, less than 0.1 miles awayNot yet rated
- G Scodef Care (Scodef Ltd) Home care, less than 0.1 miles awayGood
- – Aviela Care Ltd Home care, 0.1 miles awayNot yet rated
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Radfield Home Care Bromley, Orpington & Beckenham provide nursing care?
- The Care Quality Commission's register does not list nursing care for Radfield Home Care Bromley, Orpington & Beckenham.
- When was Radfield Home Care Bromley, Orpington & Beckenham last inspected?
- The Care Quality Commission's latest rating for Radfield Home Care Bromley, Orpington & Beckenham was published on 28 February 2025.
- Who runs Radfield Home Care Bromley, Orpington & Beckenham?
- Radfield Home Care Bromley, Orpington & Beckenham is run by Silestia Ltd.
- What is Radfield Home Care Bromley, Orpington & Beckenham's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 February 2025.