Scodef Care (Scodef Ltd)

The provider had a policy and procedure for safeguarding adults and children from abuse. The registered manager and staff understood what abuse was, the types of abuse, and the signs to look for.

The registered manager completed risk assessments for every person who used the service. These included manual handling risks, eating and drinking and home environment.

There was a system to manage accidents and incidents to reduce them happening again.

People were supported by effectively deployed staff. Staff attended people's care calls as agreed.

There were effective recruitment and selection procedures in place to ensure people were safe and supported by staff that were unsuitable.

Staff prompted people to take their prescribed medicine.

People were protected from the risk of infection.

People's needs were assessed to ensure these could be met by the service. Where appropriate, staff involved relatives in this assessment. The provider trained staff to support people and meet their needs.

Staff supported people to eat and drink enough to meet their needs and staff supported people to maintain good health. The provider worked with other external professionals to ensure people received effective care.

People's capacity to consent to their care and support was documented. People told us staff obtained consent from them before delivering care to them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people and showed an understanding of equality and diversity and people were treated with dignity, and their privacy was respected.

People and their relatives were involved in the planning and review of their care and people were supported to be as independent in their care as possible.

Care plans were person centred and contained information about people's personal life and social history, their health and social care needs.

The provider had a clear policy and procedure for managing complaints and this was accessible to people and their relatives.

The provider had a policy and procedure to provide end-of-life support to people. However, people did not require end-of-life support at the time of the inspection.

The provider had systems and process in place to monitor the quality of the service.

The registered manager and staff worked well together as a team.

People who used the service completed satisfaction surveys and all their results were positive.

The registered manager remained committed to working in partnership with other agencies and services to promote the service and to achieve positive outcomes for people.