Good
Rated on
Rating from the Care Quality Commission.
Newham Branch: inspection record
Rated Good in October 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2017. Rated Requires improvement in 2017 and 2018, then Good in 2019 and October 2022.
The latest rating was published about 4 years ago.
About the service
From the Care Quality Commission's inspection report published 21 October 2022. Quoted under the Open Government Licence.
Newham Branch is registered to provide personal care to people living in specialist 'extra care' housing across two sites. The service supports a range of people of different age groups and varied support needs. Extra care housing is purpose-built or adapted single households in a shared site or building. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection only looked at people's personal care service. Not everyone who used the service received personal care.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, there were 42 people receiving personal care.
What inspectors found
People were protected from the risk of abuse and harm. Staff were recruited safely. Medicines were managed safely. People were protected from the risk of infection. Risks of hazards that could cause harm were well managed.
People's needs were assessed before using the service. The provider worked well with other health care professionals supporting people to live a healthy life. Staff were well trained and had regular meetings with their line managers this gave them the opportunity to learn and develop their skills.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff promoted people's dignity, privacy and independence. Staff demonstrated they knew people well and were kind and caring. People were encouraged to make decisions about their care and get involved in planning their care.
People's care plans were personalised and contained people's preferences, likes and life history. People told us they had no complaints but if they did, they knew who to contact if they were unhappy with the service.
There were systems in place to monitor the quality of the service. Regular audits and checks were carried out by the provider. People, relatives and staff were asked for feedback and this information was used to improve the service.
Contact and registration details
| Address | Care Support Office, Amber Court, 11 Warton Road, London, E15 2GE |
|---|---|
| Neighbourhood | Stratford, Newham |
| Phone | 020 8534 5433 |
| Website | www.caresupport.co.uk |
| Registered manager | Sarah Taylor |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 21 October 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Care-Away Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04401479 (opens Companies House) |
Care-Away Limited runs 2 services in London. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Care-Away Limited
- – Alder House Extra Care Scheme Home care, WandsworthNot yet rated
Nearest alternatives
- G Unique Personnel (UK) Limited - Newham Branch Home care, 0.1 miles awayGood
- G Supreme Care Services Limited Home care, 0.3 miles awayGood
- – Hopeful Futures CIC Home care, 0.3 miles awayNot yet rated
- – Sylvian Care South East London Home care, 0.3 miles awayNot yet rated
- G Abbeys Care Support & Training Ltd Home care, 0.4 miles awayGood
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Newham Branch provide nursing care?
- The Care Quality Commission's register does not list nursing care for Newham Branch.
- When was Newham Branch last inspected?
- The Care Quality Commission's latest rating for Newham Branch was published on 21 October 2022.
- Who runs Newham Branch?
- Newham Branch is run by Care-Away Limited. It runs 2 services in London.
- What is Newham Branch's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 October 2022.