Sentimex Care

Assessments were completed so people's health and care needs and their preferences were clearly identified. People's equality and diversity needs were considered and understood. Staff were supported to have the skills, knowledge and experience to help provide people with effective care. Care plans and risk assessments were in place where people received care with their nutrition and hydration. People were supported to access the healthcare services they needed in order to live healthier lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by polite and friendly staff. People and when appropriate, their relatives, were involved in their care decisions. Staff took actions to promote people's privacy, dignity and independence.

People received responsive and personalised care from staff that knew their preferences, communication needs and understood what was important to people. People's needs were kept under review and care was changed to meet any new needs. People's goals and outcomes were known and worked towards. Processes were in place to respond to any complaints or issues raised. Where people required care at the end of their lives this was provided and planned with people.

There was a positive person-centred culture at the service. People's views and feedback were actively encouraged and used to see how improvements could be made. Audits and checks were completed to help ensure the quality and safety of services and support continuous learning. Positive working relationships were in place with other professionals and services involved in people's care.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at

www.cqc.org.uk