Glorycrown Healthcare Ltd

At the time of the inspection, the location did not care for or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People's experience of using this service and what we found Right Support: People were happy with the care and support they received. Continuity of care was promoted as people were supported by a regular team of staff who knew them well. The provider communicated well with people and staff enabled people to access specialist health and social care support when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People's needs and preferences were assessed prior to receiving the service. People and those important to them were involved in planning their care. Staff understood how to protect people from poor care and abuse. People were supported by a kind and compassionate staff team and had their privacy and dignity respected. There were enough appropriately skilled staff to meet people's needs and keep them safe. Risk assessments identified and reduced any risks to people and staff.

Right Culture: The registered manager and staff team listened and responded to people's views. Quality assurance and monitoring systems were used to identify shortfalls and improve the service for the people who used it. People received good quality care and support because staff could meet their needs and wishes. Staff prepared food and drink to meet people's dietary needs and preferences. The provider ensured staff were recruited safely.