Vibrant Homecare Maidstone

Peoples needs had not always been fully assessed, for example, a falls risk assessment was not in place for someone who had previously fallen. People's care and support plans were not consistently person centred. We found some sections of people's care plans were copied and pasted from other care plans and were not reflective of people's individual needs. People were not always supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. It was not always clear if the provider was working within the principles of the Mental Capacity Act (MCA). The registered manager told us that everyone had capacity to consent to their care, however documentation was not always in place to support this.

Governance processes were not always effective. Audits and checks were in place for areas such as medicines, and shortfalls had been identified, however, errors of underdosing and overdosing were still happening.

People and relatives told us the staff were caring and supportive.

Staff understood how to safeguard people from abuse. People and their relatives told us they felt safe. Staff had completed training in areas such as manual handling, safeguarding and first aid to ensure they could support people safely. The service worked well with other agencies such as people's GP and district nurses to ensure people received the right care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk