RivaHealth Clinics

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

We rated the service as good.

Right support:

People were treated with compassion, dignity, and respect. Staff supported cultural identity and personal expression. Relationships between staff and people were warm and respectful. Care was person-centred and adapted to individual preferences.

Comprehensive assessments captured physical, emotional, and social needs. Care plans reflected what mattered most to each person.

Equity in access and outcomes was actively promoted. Leadership was inclusive, transparent, and supportive

Right care:

Care was evidence-based and tailored to people’s needs. Staff collaborated across services to ensure smooth transitions and continuity. Health promotion and outcome monitoring were consistently applied.

Medicines were safely administered with strong governance. People were involved in their medicines management and some managed their own prescriptions.

People were informed and involved in decisions. Capacity assessments were used to guide best-interest decisions when needed.

Right culture:

The service demonstrated strong safety practices, including thorough incident reporting, safeguarding protocols, and proactive risk management. Staff were well-trained and confident in handling safeguarding concerns and managing challenging behaviours.

Information was accessible, and feedback mechanisms were in place.

Governance systems ensured quality and safety. Staff felt empowered to speak up, and continuous improvement was embedded in practice.

Staff felt supported and valued. Flexible working and professional development were encouraged.