A-Star Care Solutions-Main Office

The provider had safe recruitment processes in place. Staff completed an induction and received ongoing mandatory training, competency assessments, spot checks, and supervision. Managers carefully matched staff to people, taking account of their personalities, interests, and communication needs.

The service delivered person‑centred and holistic care. Care plans included detailed information about people’s life histories, employment, important relationships, and significant events. This information helped staff support people safely and engage in meaningful conversations. Managers reviewed care plans and risk assessments regularly to ensure they reflected people’s current needs and circumstances.

The provider embedded equality, diversity, and inclusion throughout the service. Leaders showed a strong commitment to reducing cultural and language barriers to care. Where possible, the service matched people with staff who spoke their first language and who understood, or received training in, their cultural and religious practices.

The provider had governance systems in place to monitor quality and safety. Managers completed regular audits and checks and used the findings to identify themes and drive service improvement. Electronic systems supported accurate care records, safe care delivery, and effective oversight. Managers consistently sought feedback from people, relatives, and staff and used this information to improve the service.

The service had not needed to make any safeguarding referrals at the time of the assessment. Managers described clear systems for reporting safeguarding concerns. Managers understood their safeguarding responsibilities, and staff received appropriate training to recognise and escalate concerns.

The provider managed medicines safely. Staff received training in medicines administration and followed safe practices.

Staff told us they had sufficient time to complete their duties and felt well trained. They said they had access to the information they needed to support people effectively and spoke positively about their roles, the organisation, and management. Staff also spoke positively about the people they supported.