Head Office
- Home care
- Registered since 2021
- Crownhill, Plymouth, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
4 of 30
rated home care services in Plymouth are rated Requires improvement, like this one.
Head Office: inspection record
Rated Requires improvement in December 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Careright Plymouth (Good, 0.7 miles away) and Your Choice Care & Support Ltd (Good, 0.7 miles away).
Nearest home care services:
- G Careright Plymouth Good, 0.7 miles away
- G Your Choice Care & Support Ltd Good, 0.7 miles away
- – YourCare (Devon & Cornwall) Not yet rated, 0.7 miles away
- G Clear Thinking Care Ltd Good, 1.1 miles away
- G Yourway Support Services Limited Good, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 16 December 2022. Quoted under the Open Government Licence.
Head Office is a domiciliary care agency which provides personal care to people living in their own homes. The service currently supports 19 people in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were seven people using the service who were in receipt of the regulated activity of personal care.
What inspectors found
People told us they were supported by staff who were kind and caring and knew them well. People and their relatives told us the service was well managed and spoke highly of the registered manager.
Read the rest of CQC's summary
People were not always protected by safe recruitment practices and systems operated by the provider had failed to identify shortfalls we found during this inspection. We have made recommendations in relation to management of risk, medicines, training, accessibility of information and end of life care.
Whilst the provider was not fully aware of all the concerns we identified, they were aware of the need to develop systems and processes to drive improvements and were committed to making those changes
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Safeguarding systems were established and the provider had clear policies and procedures in relation to safeguarding adults.
People's needs were assessed and care plans contained key information to inform and guide staff on how best to support each person. Staff seemed to know people well and understood how to communicate effectively with people and spoke about people in a dignified and respectful way.
Staff spoke positively about the leadership of the service and told us they felt listened to, appreciated and supported in their role.
The provider was keen to put processes in place to address any areas of concern or improve practice.
Questions to ask the service
- Safe was rated Requires improvement on 16 December 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 16 December 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Mark Bush
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 16 December 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- MKJ Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 11973524 (opens Companies House)
Getting help from Plymouth City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Plymouth City Council
- Ask for a care needs assessment
- Phone: 01752 668000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Plymouth City Council
Checked on the council's website, November 2026.
Common questions
- Does Head Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Head Office.
- When was Head Office last inspected?
- The Care Quality Commission's latest rating for Head Office was published on 16 December 2022.
- Who runs Head Office?
- Head Office is run by MKJ Care Services Limited.
- What is Head Office's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 December 2022.
Contact
- Address
- 9 Weir Gardens, Plymouth, PL6 8SE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Careright Plymouth (Good, 0.7 miles away) and Your Choice Care & Support Ltd (Good, 0.7 miles away).
Nearest home care services:
- G Careright Plymouth Good, 0.7 miles away
- G Your Choice Care & Support Ltd Good, 0.7 miles away
- – YourCare (Devon & Cornwall) Not yet rated, 0.7 miles away
- G Clear Thinking Care Ltd Good, 1.1 miles away
- G Yourway Support Services Limited Good, 1.1 miles away