Your Choice Care & Support Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Risks were assessed and monitored, which reduced the risk of avoidable harm. Where we identified some risk assessments lacked detail, this was addressed by the registered manager immediately after the inspection.

There were sufficient staff to support people and safe recruitment procedures were followed.

People were supported by staff who had been appropriately trained and were skilled in their role. Staff told us they were regularly supported through supervision.

People told us they felt safe with staff. Effective systems were in place to ensure people's safety. There were systems to help protect people from abuse and to investigate any allegations, incidents or accidents.

People received person-centred care and assessments of people's care and support needs were carried out before they started using the service. People received support to maintain good health and were supported to maintain a balanced diet where this was part of their plan of care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood the importance of respecting people's diverse needs and promoting independence.

The registered manager had effective quality assurance systems in place to monitor the quality and safety of the care provided. Spot checks were carried out to monitor staff performance. People were asked for their views and their suggestions were used to improve the service and make any necessary changes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk