Seven Day Care Essex Ltd

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff had been safely recruited and relevant checks were completed, however, we were not satisfied staffing levels and deployment of staff ensured all people's care needs were met in a timely way.

Staff knew how to keep people safe from harm. Risks to people had been identified, assessed and reviewed. However, we found the provider did not have robust processes in place to analyse incidents and share learning with staff in order to minimise the risk of reoccurrence.

We have made a recommendation about staff supervision.

People and their relatives told us they felt able to raise concerns; however, they were not confident they were being listened and responded to. We received mixed feedback around the effectiveness of the leadership of the service.

People told us, not all staff wore Personal Protective Equipment (PPE) when providing care and support.

The providers governance arrangements did not provide assurance the service was well led, and regulatory requirements were not being met.

People's medicines were being managed safely; we saw PRN protocols in place for people who needed their medicines as required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.