FLAMELILY CARE LTD-T/A Civility Care

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Risks associated with people's care and support had been identified and were being monitored. People were safeguarded from the risk of abuse. Staff received training in safeguarding and could explain what action they would take if they suspected abuse was taking place. People told us they were safe. Suitable polices and procedures were in place to safely manage medications, accidents and incidents. The service had recruitment processes in place to ensure suitable staff were employed.

Right Care: Care was personalised and responsive to people's needs. People who used the service were involved in planning their care. Family members were complimentary about the staff. Staff members demonstrated a good understanding of the people they support and the importance of person centred care.

Right Culture: Staff recognised when people needed support from other services, and they sought advice and assistance if they were concerned about people's health. People were supported by a consistent staff team who knew them well.