KIDS (London)

Staff had received training about safeguarding and knew how to respond to any allegation or suspicion of harm or abuse.

The service ensured that recruitment of new staff members included checks in relation to their suitability, such as references and criminal records checks. Staff had received training to ensure that they were able to meet the needs of the children they supported. Staff also engaged in regular supervision sessions with the registered manager to ensure that they were able to carry out their roles.

Care plans were in place for the children and young people supported by the service. These included guidance for staff on how to provide care and support in accordance with their preferences. Individual risk assessments included information on how to manage and reduce identified risks.

Children and their relatives were involved in decisions about their care. They were also involved in approving their care and support staff before they were assigned to work with them.

Regular surveys of views of the service had taken place. These showed high levels of satisfaction. Processes were in place to manage and respond to complaints and concerns.

The provider undertook a range of audits to check on the quality of care provided. These were reviewed by the management team and actions had been taken to address any concerns.