Baydan Ltd

No one using the service currently required assistance to take their medicines.

People were protected from the risks associated with poor infection control because the service used effective infection prevention and control measures. Personal protective equipment, for example face masks, gloves and hand sanitiser, was provided in suitable quantities to staff for use as when visiting people. Guidance for staff and training was provided and staff were assessed to ensure these measures were maintained.

The service completed an assessment of each person's needs and personal wishes about how they were cared for and care plans included guidance about meeting these needs.

There was a process in place to report, monitor and learn from accidents, incidents or other significant events that occurred. No significant events had taken place although the provider told us if any events did occur these would be documented, and they knew about what events needed to be notified to CQC.

There was an effective training system in place. People were supported by staff who had received relevant induction training in evidence-based practice.

People's nutritional needs were met. No one using the service required support to eat but some did require help to prepare snacks or meals. Staff had taken steps to make sure people's nutrition and hydration needs were assessed and met.

People's health needs were met. People's families assisted people to attend medical appointments and other people were either independent in arranging their healthcare or received practical assistance from staff when needed.

Staff respected people's choices, including those relevant to protected characteristics, for example, due to disability, cultural or religious preferences.

Governance and oversight processes were effective and helped to assess, monitor and check the quality of the service provided to people.