Rather Home Care 169-171 Queens Crescent

What inspectors found

From the Care Quality Commission's assessment published 9 July 2024 (assessment visit 12 January 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People and those important to them received support to understand safeguarding procedures and how to raise concerns when feeling unsafe. Staff understood their duty to protect people from abuse and knew how and when to report any concerns. Managers promptly reported raised concerns to relevant agencies and worked proactively to safeguard individuals from further risk. Managers and staff assessed and reviewed risks, involving people and their significant others in making decisions regarding their support to stay safe. There were enough staff to support people. The provider had a robust plan in place to cover for urgent service needs. Staff were supported through supervision and appraisal to continuously learn and improve their practice. The service conducted thorough recruitment checks to ensure only suitable and qualified staff were employed to provide support at the service. During our assessment of this key question, we found a concern around how the provider assessed the environment of a person and we made a recommendation. You can find more details of our concern in the evidence category findings below.

2. Caring

   GGood Good

   People were supported to have choice and control enabling them to make decisions about their care. Staff actively encouraged independence, prioritized people’s needs, and ensured their comfort and well-being. Management and staff had a calm and kind attitude and took time to engage people in discussions about their needs.

3. Responsive

   GGood Good

   Managers made sure staff were given appropriate training and were supported to treat people equally and fairly reducing the risk of them being excluded from receiving care and support appropriate to them. The service had well embedded systems to minimise barriers people might experience due to their protected characteristics such as gathering people's feedback and matching people with staff who spoke their mother tongue.

4. Well-led

   GGood Good

   The leadership team maintained a positive culture and were very passionate about the service. Governance and management systems were in place to drive improvements. Staff were positive about their roles and the support they received by management.