Silvermere Healthcare Services
Home care, Greenwich
Good
Rated on
Rating from the Care Quality Commission.
Silvermere Healthcare Services: inspection record
Rated Good in July 2022.
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Ratings published by the Care Quality Commission.
Rated Good in July 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 33 Good home care services in Greenwich, out of 53 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 1 July 2022. Quoted under the Open Government Licence.
About the service: Silvermere is a domiciliary care agency which provides care to people in their own homes. At the time of the inspection one person were receiving personal care.
People's experience of using this service: There were appropriate adult safeguarding procedures in place to protect people from the risk of abuse. Risks were identified and guidance for staff on how to manage these risks was in place. Appropriate recruitments procedures were in place and there were enough staff to meet people's needs. People were protected from the risk of infection.
Read the full summary
Assessments were carried out prior to people joining the service to ensure that people's needs could be met. Staff had completed mandatory training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to eat and drink enough to meet their needs.
Staff were kind and caring and treated people in a respectful manner. People's capacity to consent to their care and support was documented. People and relatives were involved in planning their care needs and knew how to make a complaint if they needed to.
The provider's quality assurance systems were effective. Feedback was sought from people about the service.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 25 Basildon Road, London, SE2 0ET |
|---|---|
| Neighbourhood | Plumstead, Greenwich |
| Phone | 0800 689 1014 |
| Website | www.silvermerehealthcare.co.uk |
| Registered manager | Raphael Idumwonyi |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 1 July 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Silvermere Healthcare Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12588668 (opens Companies House) |
Nearest alternatives
- – Integral Care Ltd Home care, 0.3 miles awayNot yet rated
- – MHILD Limited Home care, 0.4 miles awayNot yet rated
- – Ral Community Care Ltd Home care, 0.5 miles awayNot yet rated
- G Essential Social Care 13 Panfield Road Home care, 0.5 miles awayGood
- – Our Rock Ltd Home care, 0.7 miles awayNot yet rated
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Silvermere Healthcare Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Silvermere Healthcare Services.
- When was Silvermere Healthcare Services last inspected?
- The Care Quality Commission's latest rating for Silvermere Healthcare Services was published on 1 July 2022.
- Who runs Silvermere Healthcare Services?
- Silvermere Healthcare Services is run by Silvermere Healthcare Services Limited.
- What is Silvermere Healthcare Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 July 2022.