Our Rock Ltd

Our Rock Ltd is registered as a domiciliary care agency. The service was registered for the regulated activity of personal care. At the time of inspection, we found the provider was delivering personal care to one person under age 18 years. We had concerns as to the accommodation arrangements for this person and where a provider provides care to under 18 age group in a care home, they should apply to be registered with Ofsted. Providers cannot be dual registered for care home services with CQC and Ofsted.

Right support: The provider did not always work in line with the MCA. People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. There was insufficient evidence about how medicines were being managed safely, how people were protected from the risk of abuse, how risks of infections were safely managed and how accident and incidents were reported, recorded and managed effectively.

Right Care: There was insufficient evidence about how people's privacy and dignity was promoted and how people were being supported with activities of interest.