ANK Solutions Ltd

People's experience of using this service People were protected from the risk of abuse as the provider had safeguarding policies and procedures in place and staff had a good understanding of them. Recruitment checks took place before staff started work. There were enough staff to meet people's needs safely. Risks to people were assessed and management plans were developed to reduce identified risks. People received their medicines safely. Procedures were in place to reduce the risk of infections and staff had enough personal protective equipment.

People's needs were assessed appropriately before they started using the service. People received support from staff to maintain good health and to access services they required. People were supported with their nutritional needs in line with their care plan. Staff were supported and trained to be effective in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were cared by staff who were kind and compassionate. Staff provided care and support to people to meet their individual needs and requirements. Staff promoted people's cultural and religious beliefs and supported them to follow these. People's communication needs were met. People knew how to make a complaint if they were unhappy with the service.

The quality of the service was regularly reviewed and monitored. Staff received the direction and leadership they needed. The views of people and staff were sought in the running of the service. The service worked in partnership with other organisation to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk