Walfinch West Suffolk
- Home care
- Dementia care
- Registered since 2021
- Suffolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
15 of 141
rated home care services in Suffolk are rated Requires improvement, like this one.
Walfinch West Suffolk: inspection record
Rated Requires improvement in May 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Sydney Brown Court (Good, 0.1 miles away) and The Field Lane Foundation - 7 Station Road (Good, 1.4 miles away).
Nearest home care services:
- G Sydney Brown Court Good, 0.1 miles away
- – Complexus Spinal Care Limited Not yet rated, 0.9 miles away
- G The Field Lane Foundation - 7 Station Road Good, 1.4 miles away
- G Ann Mason Care Ltd Good, 3.8 miles away
- G Nayland Care Agency Limited. Good, 5.1 miles away
About the service
From the Care Quality Commission's inspection report published 25 May 2022. Quoted under the Open Government Licence.
Walfinch West Suffolk is a domiciliary care service providing personal care to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection there was 21 people using the service, 13 of these were receiving support with personal care.
What inspectors found
Risk management plans required more information to ensure care staff were provided with the guidance they needed as to how risks to people's health, welfare and safety were to be monitored and reduced.
Read the rest of CQC's summary
Recruitment processes were not robust. Recruitment checks had not been completed on all new staff to check their suitability or competence to work with vulnerable people prior to commencing employment.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However, care and risk management planning did not include an assessment of people's mental capacity. Staff were not provided with training in understanding their roles and responsibilities in relation to the Mental Capacity Act (2005) MCA.
People told us staff wore personal protective equipment. There were systems in place for regular testing of staff for COVID-19. The provider's oversight and quality monitoring systems needed improvement.
Staff demonstrated they knew people well and this was confirmed by people who used the service and relatives. However, we have recommended that communication plans are developed to support people to express their views and provide more detailed information as to their health care needs.
People told us they received their medicines as prescribed.
People told us staff were kind, caring and treated them with dignity. They told us they had not experienced any missed calls and if staff were running late, they were kept informed. People told us they received care and support from a consistent team of staff.
People knew how to contact the office and raise any concerns if needed.
Questions to ask the service
- Safe was rated Requires improvement on 25 May 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 25 May 2022. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 25 May 2022. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 25 May 2022. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Stevie Hambling
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 25 May 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 12560684 (opens Companies House)
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Walfinch West Suffolk provide nursing care?
- The Care Quality Commission's register does not list nursing care for Walfinch West Suffolk.
- When was Walfinch West Suffolk last inspected?
- The Care Quality Commission's latest rating for Walfinch West Suffolk was published on 25 May 2022.
- Who runs Walfinch West Suffolk?
- Walfinch West Suffolk is run by Wickham Care Company West Suffolk Ltd.
- What is Walfinch West Suffolk's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 May 2022.
Contact
- Phone
- 01284 834483
- Address
- Victoria House, Market Place, Hadleigh, Ipswich, IP7 5DL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Sydney Brown Court (Good, 0.1 miles away) and The Field Lane Foundation - 7 Station Road (Good, 1.4 miles away).
Nearest home care services:
- G Sydney Brown Court Good, 0.1 miles away
- – Complexus Spinal Care Limited Not yet rated, 0.9 miles away
- G The Field Lane Foundation - 7 Station Road Good, 1.4 miles away
- G Ann Mason Care Ltd Good, 3.8 miles away
- G Nayland Care Agency Limited. Good, 5.1 miles away