Ann Mason Care Ltd
- Home care
- Dementia care
- Registered since 2020
- Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Inadequate in 2016, most recently Good in June 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
108 of 141
rated home care services in Suffolk are rated Good, like this one.
Ann Mason Care Ltd: inspection record
Rated Good in June 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G The Field Lane Foundation - 7 Station Road Good, 2.6 miles away
- – Right Care Local Ltd - Office Not yet rated, 3 miles away
- G Nayland Care Agency Limited. Good, 3.6 miles away
- G Sydney Brown Court Good, 3.8 miles away
- RI Walfinch West Suffolk Requires improvement, 3.8 miles away
About the service
From the Care Quality Commission's inspection report published 28 June 2022. Quoted under the Open Government Licence.
Ann Mason Care provides personal care to adults with a range of support needs who are living in their own homes. There are three types of service on offer; Homecare, Respite and Reablement and Live in Care. There were 33 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People, relatives and staff were all positive about their experiences with this care service. People told us that they had reliable support that was centred on them and gave them a better quality of life.
Read the rest of CQC's summary
People said that they had a small group of staff that knew them, their situation and their support networks well. People felt safe and trusted the staff that supported them, because staff were well trained and respectful. Risks were appropriately assessed, which then led to assessments being put into place to guide staff on how to keep people safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
No one had any complaints or concerns, but if they did they were confident that the registered manager would listen and resolve matters. People knew of the registered manager and spoke highly of their dedication and visibility. There were systems in place to protect people from harm. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns to the registered manager.
Care records were on a new electronic system that had many functions and could also lead to better management oversight and monitoring of service delivery. The registered manager was committed to providing high quality care and the service worked well in partnership with others to ensure the best outcomes for people.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 28 June 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ann Mason Care Limited
- Ownership type
- Organisation
- Companies House number
- 09140513 (opens Companies House)
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Ann Mason Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ann Mason Care Ltd.
- When was Ann Mason Care Ltd last inspected?
- The Care Quality Commission's latest rating for Ann Mason Care Ltd was published on 28 June 2022.
- Who runs Ann Mason Care Ltd?
- Ann Mason Care Ltd is run by Ann Mason Care Limited.
- What is Ann Mason Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 June 2022.
Contact
- Phone
- 01206 233372
- Address
- Unit 1 Holton Park, Hadleigh Road, Holton St. Mary, Colchester, CO7 6NN Map (opens Google Maps)
Compare nearby
- G The Field Lane Foundation - 7 Station Road Good, 2.6 miles away
- – Right Care Local Ltd - Office Not yet rated, 3 miles away
- G Nayland Care Agency Limited. Good, 3.6 miles away
- G Sydney Brown Court Good, 3.8 miles away
- RI Walfinch West Suffolk Requires improvement, 3.8 miles away