Norwich Supported Living

People's experience of using this service: • The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. • People were protected from abuse, neglect and discrimination. Staff ensured people's safety and acted when necessary to prevent any harm • Individual risks to people were assessed and managed to keep people safe. • Medicines systems were organised and people were receiving their medicines when they should. • The service was very person centred and assessed people's needs and individual preferences. • Staff told us that the training they attended was good and gave them the skills and knowledge they needed to support people. • Health care professionals such as district nurses, the GP, and dietician had been involved in people's care. • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. • People were supported to express their views and staff were knowledgeable about people's preferred communication methods. • People were supported to pursue their own hobbies and interests. • People were supported at the end of their life • The service was well led and managed. • People and staff were very positive about the management of the service and particularly about recent changes. • The views of people and staff were actively sought by managers to develop and improve the service for the future. • The service had links with the local community to enhance the lives of people using the service.